Shipping policy

NOTICE: Courier, Import/Export and International Prices

Due to leaving the EU and the new postage charges imposed by Couriers and Government we have had to increase some delivery prices.

Import and Export charges are at the expense of the customer as per our Terms of Sale.

NOTICE: UK Courier Prices

Due to the new postage charges imposed by Couriers we have had to increase some delivery prices for longer and heavier items.

Delivery Information

At DGPSUK Ltd (providers of West Coast Hardware) we pride ourselves on getting the best delivery price for our customers. This means we look at as many options as possible to keep the price low and still offer a premium service.

As our products range from light and small to heavy and large, as well as having varied dimensions, we use multiple couriers depending on the overall dimensions and delivery criteria of the order. As this is the case, postage charges may be altered at our discretion and of course will contact you to do so. In some cases, mostly for large orders, this may mean you will pay more for your delivery depending on the courier we use. If for any reason you think there is a better delivery option, please contact us and let us know.

As standard practice all other Courier delivered items WILL be tracked and may require a signature. Other orders may also be tracked and require a signature and this will be at our discretion, or on your request and may incur an additional cost.

There may also be additional costs to certain areas, both National and International, and we reserve the right to add additional charges as and when required. We will contact you in advanced before any decision is made. Delivery times in the aforementioned areas may be longer due to their remote location.

We reserve the right to add an additional fee and an extra 2 to 3 working days for deliveries to the Scottish Highlands & Islands, Channel Islands, N.Ireland, Isles of Man & Scilly.  Charges may also apply to the following, but not exhaustive list, of postcodes: IV, HS, KA27-KA28, KW, PA20-PA49, PA60-PA78, PH17-PH26, PH30-PH44, PH49-PH50, ZE, BT, IM and TR21-TR25.

Delivery times are quoted from date of dispatch, NOT from the date the order was placed, and also depend on stock levels. Furthermore, Courier delivery dates/times quoted are NOT guaranteed delivery dates/times as delays and emergency situations may happen outwith the Courier’s control (Due to COVID19 delivery times will more than likely be longer).

Our cut-off time for orders to be dispatched same day is 2.00pm Monday to Thursday, and 1.00pm on Fridays.  As most of our smaller items are shipped via Royal Mail, we rely on their timescales for deliveries, and expect items to be delivered between 1 and 5 working days depending on postage method chosen; however in some cases it may take up to 10 days.

Any special delivery instructions requested by the Customer, for example ‘If not in, parcel can be left in porch; behind blue bin; in garage, etc…’ please be aware that PARCELS  LEFT UNATTENDED, OR UNSIGNED FOR,  AT THE CUSTOMER’S REQUEST, WILL BE AT THE CUSTOMER’S OWN RISK.  Subsequently, any parcel that is found to be missing or damaged due to the customers instruction, DGPSUK Ltd will have no liability for such loss or damage and a refund will not be provided.

Please do not sign for or accept any goods until checked in full. Only sign or accept if you are satisfied with the condition of your order. Items which have been signed for are deemed to be in good condition.

PLEASE NOTE: Should a Customer change their mind and wish to cancel an order once the order has been shipped and is in transit, then the Customer will be liable for the cost the Courier charges for returning the order to us (‘Return to Sender – Shipment in Transit Cancellation’ charge). In the same circumstances, should the Customer refuse to accept the order/shipment from the Courier, either by contacting the Courier themselves whilst the order/shipment is still in transit, or by refusing to accept the order/shipment at point of delivery, then the same terms will apply and the Customer will be liable for the cost the Courier charges for returning the order to us (‘Return to Sender – Delivery Refused by Addressee’ charge).

If ordering via our low cost delivery options, please be aware that, if the item is lost in the postal system, it may take up to 30 days to resolve this issue. We endeavour to take great care of all our customers, and if we replace the lost item, you are legally bound to both; return the original item(s) if delivered, or sign the 'lost mail request form' sent to you by the Courier.  This allows us to recoup the cost of the lost item; or you may request to pay for the additional item(s).

All custom international orders must be paid via bank transfer unless paid via our website. International buyers do so at their own risk as we are not liable for any issues outside the UK. 

Self Installation

It is your responsibility to choose the correct product, although we are happy to help you identify what you require.

Once we have delivered your product, you are responsible for installation. We cannot be held responsible if you install the parts incorrectly.

Please clearly specify any options you require, we take no responsibility for incorrect items ordered including options of products that you have selected in error.

No returns are accepted due to incorrect fitting of any parts and no refunds will be given.

Distance Selling

Sales from this web site to individuals (not businesses) are covered by The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which protects you by providing a 14 day right to cancel and return the product.

We normally pay refunds by refunding your debit/credit card within 14 days of the goods being returned safely.

Most delivery charges are non-refundable after dispatch.

The goods must not have been fitted, installed or used in any way in order to receive a refund.

The goods must be unmarked and free from blemishes of any kind, and returned in a saleable condition.

Products that have been specially ordered, adapted, or customised for you cannot be returned and are exempt from refund.

Any accompanying products ordered specifically for use with the product orders must be returned at the same time or refund will not be given.